A logistics platform that dispatchers actually like

The problem

Northwind Freight came to us with a process that worked when the company was a third of its current size and had quietly stopped scaling. The people doing the work had built their own workarounds, and none of them talked to each other.

What we did

We spent the first fortnight watching the job being done rather than writing requirements, then designed around what we saw. The build ran in two-week cycles with a working environment from day one.

• Discovery
• Product design
• React front end
• Node API

Where it landed

The numbers below are measured against the six months before launch. More to the point, the workarounds are gone.